(4.8 / 10)
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Paperial.com is one of the most popularly used custom writing services nowadays. Despite the fact that they have a rather limited range of services, their services enjoy popularity among students. They have a convenient online calculator, which enables to calculate the total price for the paper before the actual order placement. As such, there is no need to proceed with the payment to know how much you will actually pay. In order to provide a comprehensive review of Paperial.com, we have decided to place an order with them and then evaluate the company’s pros and cons.
If you look through the list of services mentioned on the company’s website, you will probably notice that there are numerous of paper writing services offered to customers. There is widely known custom essay writing and custom academic paper writing. Apart from these popular services, they also provide professional assistance in research papers, term papers, as well as editing and proofreading. We were surprised at the different range of services, so we could not help wondering whether the company’s writers are able to cope with them all because if they cannot, it would not be good for one’s academic performance or career.
The website also has a separate section with free samples of essays and other academic papers that were previously written. We have carefully looked through the samples and scanned them for plagiarism. We were pleasantly surprised to find out that all papers were original. Nonetheless, the papers were not signed and it was impossible to identify by what writers they were completed.
We did not manage to find a clearly outlined table with paper prices on the website. When it comes to order pricing, the service is based on bidding. As such, there is naturally no price calculator on the website as there are no fixed price ranges. Personally, we find this bidding system too time-consuming and inconvenient for usage, especially if a client has tight deadlines. While the writers are bidding for the price of your order, you can wait there for too long.
We ordered coursework on the subject of English literature. The 7-page, college-level coursework was supposed to be completed within a 10-days deadline. The prices offered by the writers in the process of bidding were the following: 175.70 USD, 200.55 USD, and 274.61 USD. The prices were not suitable for us as they are totally not affordable for students. As such we wasted a lot of time on this bidding process just to find out that the service is really overpriced. The best choice here would be to leave this website and search for better and more affordable options. Still, since we wanted to have a clear picture of what this company is like, we decided to stay and place an order.
Unfortunately, there are no special offers or discounts for using the company’s services in spite of the fact that the bidding prices are high. When we found out that this company hires only freelance writers, we were not actually surprised with such their strategy. The only option to get some reduction is to communicate with the writer and ask him/ her about this possibility. Still, these chats with writers are mainly unsuccessful.
Quality of Services
It was important for us to get a premium-quality coursework assignment for the course of English literature. Unfortunately, when we downloaded the paper, we did not receive what we wanted. The essay would be just good for a high-school student. The vocabulary choice was too simple and the sentence structures were simplistic as well. Still, the grammar and formatting were good. Concerning the content, the writer has not managed to clearly identify and convey the core idea. We do not understand why the paper was so expensive for such a mediocre quality.
Customer Support Service
It was hard to reach the customer support from the very first time. The agents are rather unresponsive and irresponsible. Even though the company offers a live chat custom support service, we had to wait for a few minutes to get a reply. Besides, it seems that the agents are not properly qualified because they are unaware of all company’s rule and policies. Another great disadvantage is the absence of the telephone number.
The Website Usability
Many of the guarantees and claims provided on the website are confusing and misleading. Overall, the usability of the website is fairly good. You need to create your personal profile before you want to get access to the order placement form. A great asset is the messaging system, which guarantees direct communication with the writer.
The company promises each client the following guarantees:
- Qualified writers;
- Round-the-clock customer support team;
- The mist reasonable prices online;
- Money refund guarantee and confidentiality policy.
The Company’s Pros
- Direct communication with the writer;
- A vast array of serviced offered;
- A blog section with guidelines and strategies on writing.
We were not satisfied with the efficiency of the company’s work. If a student were in a hurry, this service would hardly help him/ her. The company does not offer any discounts or special offers and the prices are overall high. The quality of the coursework we received is not worth the money we spent.
"The paper was fine, but their customer support is too slow. At first, I was waiting in a queue for half an hour. When they finally found an operator for me she couldn't answer most of my questions."
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"I was truly disappointed with the quality. Be careful if they write for you. Make sure you read through it carefully and confirm sources. Those may be outdated."
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