EssayRoo.com Review

Synopsis

EssayRoo.com is a custom writing company that is located in Australia and mainly provides academic essays for students of high school, college, and university level. Despite the fact that the company is located in Australia, it provides custom writing services online for students from all over the world. The company has a website, where it claims that the company’s writers can provide custom essays for students at any time of the day or night. Apart from essay writing services, the company has numerous other academic paper services to offer: namely, you can request academic help in writing research papers, term papers, reviews, reports, lab reports, and even dissertations. The company claims that it writes all papers from scratch according to individual requirements and all papers are free from plagiarism. We decided to check whether the company practices what it preaches and so we decided to order a paper from them. At first sight, the company looks credible due to well-developed and convenient website, which is also easy to navigate and has a user-friendly interface. There is also brief information (or rather instruction) on how to place an order and proceed with the online payment. Moreover, the company provides various currency options for your payment, particularly AUD, USD, EUR, GBP, and CAD.

Prices

Reasonable prices are affordable for an average student and appealing discounts are criteria that many students find decisive while seeking for a custom writing service. Too cheap prices do not instill confidence as many clients assume the quality will not be good. On the other hand, high prices are beyond the students’ budget. We decided to order a paper from EssayRoo.com to find out whether the company has a reasonable pricing model. 

If you order a paper with a deadline of 14 days, then one-page essay of high school level costs 12.99 USD. This price range seems expensive, especially considering the long deadline. The greatest disadvantage of the company is that you cannot choose the writer according to the writing level or academic complexity of the paper. There is not even such option to pay extra and get a better writing service.

For our ordered paper that was 7 pages in length and with the deadline of 10 days we paid $111.93. When we filled out the order application form, we noticed a field with the promo code. Therefore, we started searching on the website any information about the possibility to get a discount. Actually, we found it – first-time customers were given -15% for their first order. However, even with the discount applied, the total price was over-the-top.

Discounts

The website has a special section with detailed information on the discount policy. Still, it is not clear why the company administration does not freely reveals promo codes for first-time customers. If you do not ask about some special discount for a new client, you will not be offered one. Permanent discounts depend on the total number of ordered pages and they range from 5% to 15%.

Quality of Services

According to the customers’ feedbacks online, the company delivers bad papers of horrible quality. We were shocked by such negative customers’ reviews and first decided to look through paper samples available in free access on the website. At first sight, the papers are good and properly organized. However, later we found out that they are copied from the other Internet sources. The overall quality wishes to be better as the papers are not written in an original and creative approach. If you are a student who cares for academic reputation much, we do not recommend EssayRoo.com.

Customer Support

The customer support agents are polite and friendly. Besides, they can give full information about any questions or inquiries we have. Namely, we contacted the service twice: the first time we had questions about the order placement procedure, while the other time we wanted to file a refund because of the unsatisfactory quality of writing we got. The second time it was hard to get a refund but still we managed to.

Website Usability

The website has appealing design and is easy to navigate. The information is properly organized. All in all, the website is one of the major company’s advantages.

Guarantees

The company gives many promises to clients:

• Premium-quality papers;
• Affordable prices;
• Confidentiality and security of data. 

Still, it does not practice what it preaches.

Advantages

• Design and usability of the website;
• Special discounts and offers for regular customers.

Conclusion

We always provide an overview of strengths and weaknesses of the company we review. Concerning EssayRoo.com, we have found more disadvantages since the company should improve a lot in order to win trust from customers. Our biggest recommendation for the company is to improve their customer support service since customer support agents should really help clients with revision or refund cases.